University Information Technology Services (UITS) User Survey
The UITS User Survey is administered each year by the IU Center for Survey Research. Surveys were sent to randomly selected people at Indiana University in each of the following categories: faculty, staff, graduate students, and undergraduate students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).
- 2000 faculty, staff, and students from each campus surveyed
- Approximate 45% return rate
- Overall IT Satisfaction rate: 97%
- Overall Satisfaction with Research and Academic Computing: 96%